CompTIA A+ 220-1102

• Common operating system types and their purposes
• Features of Microsoft Windows versions
• General OS installation considerations and upgrade methods
• Using appropriate Microsoft command line tools
• Using Microsoft operating system features and tools
• Using Microsoft Windows Control panel utilities
• Application installation and configuration concepts
• Configuring Microsoft Windows networking on a client/desktop
• Using features and tools of the Mac OS and Linux client/desktop operating systems

• The importance of physical security measures
• Logical security concepts
• Wireless security protocols and authentication methods
• Detecting, removing, and preventing malware using appropriate tools and methods
• Social engineering, threats, and vulnerabilities
• The differences in basic Microsoft Windows OS security settings
• Implementing security best practices to secure a workstation
• Implementing methods for securing mobile devices
• Implementing appropriate data destruction and disposal methods
• Configuring security on small or home office wireless and wired networks

• Troubleshooting Microsoft Windows OS problems
• Troubleshooting and resolve PC security issues
• Using best practice procedures for malware removal
• Troubleshooting mobile OS and application issues
• Troubleshooting mobile OS and application security issues

• Best practices associated with types of documentation
• Implementing basic change management best practices
• Implementing basic disaster prevention and recovery methods
• Common safety procedures
• Environmental impacts and appropriate controls
• The processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts
• Using proper communication techniques and professionalism
• Identifying the basics of scripting
• Using remote access technologies

With this flexible home learning course, you can fast-forward, rewind or repeat all the online classes so you can go at your own pace with no strict deadlines. You have a full 12 months to complete the course.

This blended learning solution offers a highly interactive and engaging learning environment with video demonstrations, multimedia presentations and educational games to assist with your study. Fun quizzes and exam simulations after each module reinforce your confidence and aid progression to the next stage. This course also includes the use of social networking forums, so you chat and gain friendly advice and support from other students.

To receive the full CompTIA A+ 220-1002 certification, you will need to complete an exam. Exams are held at Pearson Vue centres and cost between £140 and £290 depending on the centre you choose.

Upon successful completion of this course, you will receive a CompTIA A+ 220-1002 Certificate of Completion, so you can showcase your achievement to future employers.

Following the successful completion of this course, you will be able to put your newfound knowledge into practice and develop your career. If after, you’re looking to enhance your IT knowledge even further, take a look at the other IT and computer courses we offer.

Jobs that use knowledge gained from a CompTIA course:

• IT support support specialist
• Help desk technician
• Field technician
• Tier I support specialist
• Desktop support specialist
• Associate network engineer
• Systems support technician
• Junior systems administrator