Dental Receptionist QLS Level 3

Course Code

ABC956

Find out everything you need to know about the role of a dental receptionist with this Dental Receptionist course.

Learn more about the role and responsibilities of a dental receptionist.
Understand the legislation involved in the role of a dental receptionist.
Study from home at your own pace.

Course Options	Please choose a course option to see prices	Course Material
Study Options	Study Online Study Pack
Payment Options	Pay Upfront Pay Monthly Pay Monthly is not available in your currency.

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This Dental Receptionist course is perfect for anyone looking at beginning their career in the dental industry by becoming a dental receptionist.

During this course, you’ll learn how to handle different patients and complaints, the processes involved in managing patient appointments, appropriate communication methods for dealing with patients, and how your role as a dental receptionist fits into the team.

Course Duration

Up to one year.

Course Outcome

You will receive a certificate of achievement in Dental Receptionist Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Role and responsibilities
Professional bodies and standards
Attributes
Different roles within the dental team

Communication methods
Situations
Dealing with patients
Listening skills and questioning techniques

Data protection act
Confidentiality act
Safeguarding children policy
Patient safety and quality assurance

Managing patients
Different customer needs
Handling complaints
Telephone techniques

Referrals
Booking and cancelling appointments
Recall
Time management

Benefits of teamwork
Role as the receptionist
Situations teamwork is needed
Allocated tasks

Assessment

This course is assessed by a series of assignments which are submitted to your tutor for marking. No external examination or practical work is required, so you can complete all assessed work from home.

Course Duration

You may start at any time and have a full year to complete your studies. This allows you to work at your own pace, without the pressure of tight deadlines.

Study Method

This course will be studied entirely via distance learning, meaning you will complete your learning either from home or a place that suits you. Full tutor support will be available via email, so if you have any questions or need some guidance, your tutor will be here to help. Your course materials will include a series of self-assessment exercises and tutor-marked questions to allow both yourself and your tutor to monitor your progress.

The study method you choose depends on your personal learning style. Your options are:

Study pack: if you choose the study pack option, you will be sent a set of printed course materials.
Study online: if you choose this option, you will be sent your login details to our online portal through which you will access your course materials digitally. You can access your course via a desktop/laptop computer, tablet, or smartphone.

Course Outcomes

Once you have successfully completed this course, you will receive a certificate of achievement in Dental Receptionist Level 3 from the Quality License Scheme. You will also receive a learner unit summary which will list the components you have completed as part of your course

Awarding body

This course has been endorsed by the Quality License Scheme for its high-quality course materials. This Quality Licence Scheme endorses high-quality, non-regulated provisions and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the learner FAQs on the Quality Licence Scheme website.

Dedicated personal tutor support with unlimited email access.
Dedicated learner services from our learner services team.
Course materials with learning activities.
Assignment marking and feedback from your personal tutor.
A free CV critique service and employability guide if you’re focusing on career advancement.
A free XO Student Discounts membership to save you money on your favourite brands.
A study pack including a pen, study planner, and notebook*.

* Not included with the online study option

It's not a problem. We offer a course replacement service, so if you get into trouble and your course pack is lost or damaged, our Student Support Team can provide you with a new set of materials for a one-time additional fee.