Stress Management in the Workplace QLS Level 3

• Explain what causes stress in the workplace.
• Define the relationship between pressure and stress in the workplace.
• Understand the various ways workplace stress affects people.
• Identify and differentiate between common stressors and stressors that affect only some people.

• Define differences in people’s personalities.
• Explain how workplace stress affects different people in different ways.
• Demonstrate how different people change their behaviour when experiencing increasing levels of stress.
• Describe the relationships between values, character, organisational culture and stress in the workplace.

• Identify tactics for dealing with stress in the workplace as it happens.
• Plan how to develop oneself to reduce the likelihood of experiencing stress in the workplace.
• Understand how emotional intelligence helps reduce stress in the workplace.
• Identify and deal with any factors in his or her job role that may lead to stress.

• Define and explain the links between workplace stress, conflict and organisational politics.
• Make use of a range of conflict-handling methods.
• Understand the relationship between workplace stress and his or her leadership style and capabilities.
• Maximise the potential benefits of positive relationships in the workplace.

• Understand why managers need to get to know employees as individuals so that they can work together to minimise the potential for stress in the workplace.
• Set appropriate behavioural expectations that will minimise stress amongst employees.
• Give effective feedback that reduces the possibility of employee stress due to uncertainty.
• Find ways of tapping into employees’ own motivations to maximise job satisfaction, thereby reducing stress.

• Describe the responsibilities organisations have towards their employees with regard to minimising stress in the workplace.
• Explain the links between an organisation’s values and stress management in the workplace.
• Explain how training and development can help reduce stress in the workplace.
• Promote the benefits to organisations of ensuring that workplace stress is kept to the absolute minimum.

This course is assessed through a series of written assignments, which are submitted to your tutor for marking. No external examination is required.

You may start at any time and have a full year to complete your studies. We suggest that the course will take approximately 80 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

You will study this course through distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

At the end of this course, successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Following the successful completion of this course, you will be able to put your newfound knowledge into practice and develop your career. If after, you’re looking to enhance your knowledge even further, take a look at the other Leadership and management courses we offer.

Potential future job titles:

• Visual merchandiser
• Store manager
• Assistant store manager
• Inventory control specialists