Customer Service QLS Level 3

Course Code

OSC1033

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Gain an insight into customer service, from home!

  • Learn the fundamentals of customer service and its importance
  • Study the key aspects of how to deliver great customer service
  • Learn how to create and lead your own customer service culture
  • Gain the knowledge help you progress into a supervisory or managerial role within customer service
Course overview

This course will enable you to learn the strategic importance of customer service for any business.
All course materials will be delivered to you by post or email, so it couldn’t be easier. Our experienced and friendly tutors will help you every step of the way. You can work at your own time and pace. Completed coursework can be delivered by post or via email, so handing is an assignment is simple.
Achieve your dream career and equip yourself with the skills you need for your long-term success. Home learning is simple and stress-free, so enrol with us today!

Course Duration

Up to 1 year.

Study Hours

Approximately 120 hours.

Course Outcome

Customer Service Level 3.

Entry Requirements

There are no specific entry requirements for this course

Assessment

Tutor marked assignments.

Course content

Extra info

Assessment

This course is assessed by a series of written assignments, which are submitted to your tutor for marking. No external examination is required.

Course Duration

You may start at any time and have up to a full year to complete your studies. We suggest that the course will take approximately 120 hours to complete. This is more than enough time to give you flexibility and work at your own pace without the pressure of deadlines.

Study Method

This course is designed for distance learning at home or at work. You will receive your work by post or email, so receiving your course is easy and hassle-free. You will also receive personal tutor support by email, so help is only a click away.

Course Outcome

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by the Quality License Scheme for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Q&As

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