Retail Management QLS Level 3 and Customer Service QLS Level 3

Course Code

OSC1073

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Develop your career in retail, from home! This bundle enables you to gain a solid understanding of all core aspects of retail management, combined with a thorough understanding of customer service principles and practice.

  • Learn the strategic importance of customer service for any business
  • Study the key aspects of how to deliver great customer service
  • Learn how to create and lead your own customer service culture
  • Discover the importance of supply chain and inventory management
  • Understand the role that pricing strategy and how it influences consumer choice
  • Develop your ability to manage people and their performance
Course overview

This dual aspect of this course makes it ideal for those wishing to progress into a retail management position, or for current retail managers wishing to maximise their career development and understand the wider business of successful retailing.

This course will allow you to study when and where you want, at your own pace. All coursework can be submitted by post or email making it simple and hassle-free.

All of the materials will be delivered to you by post or email, so it couldn’t be easier.

Course Duration

Up to 2 years.

Study Hours

Approximately 160 hours.

Course Outcome

You will receive a Certificate of Achievement in Retail Management Level 3 and a Certificate of Achievement in Customer Service Level 3.

Entry Requirements

There are no specific entry requirements for this course.

Assessment

Tutor-marked assignments.

Course content

Customer Service QLS Level 3

Retail Management QLS Level 3

Extra info

Assessment

This course is assessed by a series of written assignments which are marked by your tutor. No external examination is required.

Course Duration

Once enrolled, you will have two years to complete this bundle (one year per course), which will allow you to work at your own pace, without the pressure of tight deadlines. You will also receive 12 months tutor support for each course, so you can feel confident that you’ll get the help you need. This bundle will take you approximately 120 hours. Studying around your work and family commitments has never been easier.

Study Method

You will study this course by distance learning, which will enable you to learn when and where you want. You can study from home or at work; it is completely up to you. All your materials will be posted or emailed to you online, whichever you choose. You will also receive our award-winning tutor support by email, so help is only a click away!

Course Outcomes

At the end of this course successful learners will receive a Certificate of Achievement from the Quality License Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Awarding Body

This course has been endorsed by the Quality License Scheme for its high-quality. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Q&As

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