Receptionist Skills QLS Level 2
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Understand the key skills required of receptionists in a variety of settings.
- Develop the transferable skills you'll need to work as a receptionist in a variety of settings.
- Learn how to be an effective communicator, including telephone communication.
- Study the core information technology skills vital to the role, and the key processes and protocols for excellent customer care.
- Understand the key principles behind taking and conveying messages and how to take general notes.